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UK Charity Jobs

2nd/3rd Line Technical Engineer

Priorslee - PDSA

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Job Description:

2nd/3rd Line Technical Engineer




£28,699 – £29,703 per annum


35 hours per week


Full-time, Permanent



Pets and people at the heart of what we do.


Do you have a creative mind and a social heart?


Would you love to do a job that gives you an overwhelming feeling of satisfaction knowing that every day when you walk through the door you’re contributing to a lifetime of wellbeing for every pet?


Are you looking for a new challenge and want to be a part of our amazing team?


If so, PDSA has a great opportunity for you. As the UK’s leading veterinary charity we exist to treat the sick and injured pets of people in need, and every member of our team is essential in fulfilling this mission.


About the Role:


We are looking to recruit a 2nd/3rd Line Technical Engineer to join our infrastructure team at our head office in Telford.


The role will be responsible for providing 2nd/3rd Line IS Support to the IS Helpdesk and Society users, working to resolve escalated calls/issues to full resolution. If required, calls will be escalated on to external suppliers to help achieve desired results.


We also offer great benefits which include:


  • Starting salary: £28,699 up to £29,703 depending on experience
  • Excellent career opportunities/development
  • 35hr working week
  • 25 days holiday per year
  • Paid statutory holidays
  • Life assurance 4 x annual salary
  • Contributory pension scheme
  • Childcare vouchers


About you:

You will have in depth technical knowledge of VMware, Active Directory, Office 365 and Windows Server technologies, along with experience of networking & LAN/WAN technologies and a practical understanding of VoIP telephony systems.  You will be a keen, enthusiastic person with a proactive attitude: excellent problem solving skills and have the ability to deliver projects alongside the daily ‘business as usual’ tickets.


About PDSA:

As the UK’s leading veterinary charity, with 51 Pet Hospitals and over 380 Pet Practices, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets.  Our national network of over 150 high street shops help us to provide these treatments through selling both donated and new goods.


We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.



Salary: £25,000 - £30,000


Job Category: IT

Job Type: Full-Time

Job Location: Priorslee


Job Expires: 2 days

How to Apply:

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