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IT Support Apprentice

Bromley - Mytime Active
Temporary

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Job Description:

Position:
IT Support Apprentice

Reports to:
IT Operations Manager

Location:
Head Office – Linden House, Bromley

Salary:
£5.60 per hour

Job Type:
Fixed-term Contract, 30Hrs a week plus college day release

Duration:
Up to 12 months

Start date:
October 2017

Closing date:
13th October 2017 – 23:59pm

 

The Role

An exciting opportunity has arisen for an IT Support Apprentice. The ideal candidate will be working as the central point of contact for all IT related incidents and service requests covering hardware and software. The role of IT Technician is to provide first and second line support for all staff, including third party management and IT procurement. It’s a dynamic and varied role with the opportunity to gain valuable experience and knowledge in all forms of IT.

 

This role will be based at the Mytime Active Head Office in Bromley, Kent with travel required to Mytime Active’s Bromley and London Region sites. We are a Regional business, where some of our sites are difficult to access without a car; it will be advantageous for those who have access to a car or driving licence holders with use of a car for work.

 

This is a great time to join us as we go through a period of establishing our in-house IT Team and grow the wider business. We are proud to say our most recent apprentice is still employed in a new role within the business and whilst on the scheme evolved to be directly responsible for IT Administration of Office 365, Active Directory, in addition to 2nd line break-fix of POS environments including receipt printers, PDQ’s and touch-screen monitors. It’s safe to say that our apprenticeship scheme enables individuals to expand their knowledge, their prospects and move on up in the business.

 

Responsibilities       

  1. Working with employees to identify computer problems and advising on the solution
  2. Logging and keeping Support and service request records using Service Desk software
  3. Analysing call logs so you can spot common trends and underlying problems
  4. Updating self-help documents so customers/employees can try to fix problems themselves
  5. Diagnose and resolve technical hardware and software issues
  6. Supporting, giving direction and training of staff on new systems or software applications
  7. Recording problems and their solutions for future reference.
  8. To assist the Service Delivery Manager in implementing ITIL processes and procedures
  9. Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills
  10. Respond to requests for technical assistance in person, via phone, electronically
  11. Identify and escalate situations requiring urgent attention

 

Knowledge and Skills required:

  • MS networking and desk configuration and maintenance.
  • 1st and 2nd line support within the IT environment
  • Configuring and installing windows 7,8.1 and 10 OS
  • Knowledge of office 365 portal
  • Knowledge of Active Directory – new user creation / account administration, etc.
  • Knowledge of servers etc. Files, Print and Terminal
  • Ensuring that high levels of customer service are adopted at all times
  • Proven problem-solving skills and organisational skills
  • Good time management and the ability to work to deadlines#
  • A great listener with an ability to focus on customers’ wants and needs
  • The ability to communicate openly – professionally and positively
  • Passionate, enthusiastic, outgoing personality with the ability to service colleagues and customers and create a positive referral business

 

Qualifications:

  • GCSE Maths and English Grade C and above, or equivalent qualification – essential
  • Microsoft MOS or MTA IT or CompTIA – desirable

 

Benefits 

In return, you get to work for a great company with like minded people with a competitive salary and benefits package including:

  • Free access to Mytime Leisure & Golf for you and one other
  • Competitive annual leave package;
  • Holiday purchase scheme;
  • 20% off food and beverage and free hot drinks;
  • Stakeholder pension;
  • Exceptional achievement award scheme;
  • Employee discount  & salary sacrifice scheme; and Childcare vouchers.

 

Mytime Active reserve the right to remove the advert for this role as required.

*Please note we will give preferential consideration to internal employees that are to be re-deployed providing they meet the criteria.

 

 

About Us

Mytime Active is an award winning social enterprise, with aspirations to make sure everybody in the communities we service “Get more out of life”. We have an ambitious strategy underway to transform us from a local authority facilities management company to a leader in community wellbeing and require the best talent to achieve this. Mytime Active runs lifestyle preventative health services across the UK, whilst our leisure centres in the London Borough of Bromley offer swimming, gym facilities, ten pin bowling and much more.

With 16 great courses located in London, the Midlands & south coast, we are also the largest pay and play golf operator in the UK.

 

Working for Mytime Active

Bromley is London’s greenest borough, with great transport links and shopping facilities. Our offices are a 15-minute walk from Bromley South station with easy connections to south east and central London. We also offer free parking 20- minute walk from our Linden House Head Office. We offer a competitive package that includes a car allowance, discretionary incentive, 25 days holiday, free gym and golf membership at all our sites, a programme of weekly walking, table tennis and Pilates at our Linden House offices and 20% off our food and beverage. In addition, we have a free confidential employee support helpline for those times when life gets tough, and best of all the chance to be part of an ambitious, passionate organisation that really makes a difference to people’s lives.

 

Diversity at Mytime Active

*Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

 

DUE TO A HIGH VOLUME OF APPLICATIONS IF YOU HAVE NOT HEARD BACK FROM US BY 2ND NOVEMBER 2017, PLEASE ASSUME YOU HAVE NOT BEEN SUCCESSFUL IN YOUR APPLICATION.

 

 

Salary: Not Specified

 

Job Category: IT

Job Type: Temporary

Job Location: Bromley

Keywords:

Job Expires:

How to Apply:

Please click the apply button attaching a copy of your CV and covering letter, stating why your skills and experience make you ideal for this position.

 

For more information and details please review our information pack and job description found on our website:

 

http://www.mytimeactive.co.uk/it-apprentice

 

Closing Date:     Friday 13th October 2017, 11.59pm

 

*Please note we will give preferential consideration to internal employees that are to be re-deployed providing they meet the criteria.

 

Diversity at Mytime Active

Mytime applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to age, disability, gender, gender reassignment, race (including colour, ethnic origin and nationality), religion or belief, sexual orientation, marriage or civil partnership status, pregnancy or maternity status, trade union membership or some other personal characteristic. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process

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