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IT Service Desk Operator

Orpington - Mytime Active
Full-Time

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Job Description:

The Role

 

If you are a keen, enthusiastic and personable IT Service Desk Operator looking for a varied role with an opportunity to expand your skills from 1st line support to 2nd line support then this could be the ideal role for you.

 

The ideal candidate will be working as the central point of contact for all IT related incidents and service requests covering hardware and software, logging all calls using a service desk tool. As the front line of IT, supporting a multi-site infrastructure that serves all staff, the ideal candidate will be joining a settled, dedicated support team, resolving 1st and 2nd line issues – predominantly desktop. You will also get invovled in some interesting and varied project work, as we seek to introduce new technologies into the environment such as Office 365.

 

This role will be based at the Mytime Active Head Office in Bromley, Kent. We are a Regional business, where some of our sites are difficult to access without a car, it will be advantageous for those who have access to a car or driving licence holders with use of a car for work.

 

This is a great time to join us as we go through a period of establishing our in-house IT Team and grow the wider business.

 

The requirements:

Whilst enthusiasm and the ability to provide a highly-personable service are key, it is hoped that the successful IT Service Desk Operator technical experience and abilities will include:

 

Essential:

 

  • Customer service experience and knowledge of good practises
  • Basic IT skills
  • Business or technical process writing

 

Desirable:

 

  • Demonstrable 1st and 2nd line Service Desk / Desktop Support experience
  • Experience with a variety of Microsoft operating systems and Advanced Microsoft Office Suite, in particular Excel and Word
  • Experience with Active Directory & Exchange – new user creation / account administration, etc.
  • Experience in Microsoft Office 365
  • Any experience with call-logging / ticketing software
  • Training / process rollout experience
  • SLA writing/experience
  • ITIL qualified, or had exposure to

 

Benefits

 

In return, you get to work for a great company with like minded people with a competitive salary and benefits package including:

 

  • Free access to Mytime Leisure & Golf for you and one other
  • Competitive annual leave package;
  • Holiday purchase scheme;
  • 20% off food and beverage and free hot drinks;
  • Stakeholder pension;
  • Exceptional achievement award scheme;
  • Employee discount  & salary sacrifice scheme; and Childcare vouchers.

 

*All offers of employment are conditional upon you signing the contract of employment and the following being secured:

 

  • Satisfactory health clearance;
  • Two satisfactory references;
  • Proof of attainment of qualifications;
  • Evidence of your right to work in the United Kingdom; and
  • If applicable, satisfactory Disclosure and Barring Service (DBS) check.

 

 

Mytime Active reserve the right to remove the advert for this role as required.

 

*Please note we will give preferential consideration to internal employees that are to be re-deployed providing they meet the criteria. 

 

About Us

Mytime Active is an award winning social enterprise, with aspirations to make sure everybody in the communities we service “Get more out of life”. We have an ambitious strategy underway to transform us from a local authority facilities management company to a leader in community wellbeing and require the best talent to achieve this. Mytime Active runs lifestyle preventative health services across the UK, whilst our leisure centres in the London Borough of Bromley offer swimming, gym facilities, ten pin bowling and much more.

 

With 16 great courses located in London, the Midlands & south coast, we are also the largest pay and play golf operator in the UK.

 

Working for Mytime Active

Bromley is London’s greenest borough, with great transport links and shopping facilities. Our offices are a 15-minute walk from Bromley South station with easy connections to south east and central London. We also offer free parking 20- minute walk from our Linden House Head Office. We offer a competitive package that includes a car allowance, discretionary incentive, 25 days holiday, free gym and golf membership at all our sites, a programme of weekly walking, table tennis and Pilates at our Linden House offices and 20% off our food and beverage. In addition, we have a free confidential employee support helpline for those times when life gets tough, and best of all the chance to be part of an ambitious, passionate organisation that really makes a difference to people’s lives.

 

Diversity at Mytime Active

*Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.

 

DUE TO A HIGH VOLUME OF APPLICATIONS IF YOU HAVE NOT HEARD BACK FROM US BY 2ND NOVEMBER 2017, PLEASE ASSUME YOU HAVE NOT BEEN SUCCESSFUL IN YOUR APPLICATION.

 

Salary: £15,000 - £20,000

 

Job Category: IT

Job Type: Full-Time

Job Location: Orpington

Keywords:

Job Expires:

How to Apply:

Please click the apply button attaching a copy of your CV and covering letter, stating why your skills and experience make you ideal for this position.

For more information and details please review our information pack and job description found on our website:

http://www.mytimeactive.co.uk/it-apprentice

Closing Date:     Friday 13th October 2017, 11.59pm

*Please note we will give preferential consideration to internal employees that are to be re-deployed providing they meet the criteria.

Diversity at Mytime Active

Mytime applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to age, disability, gender, gender reassignment, race (including colour, ethnic origin and nationality), religion or belief, sexual orientation, marriage or civil partnership status, pregnancy or maternity status, trade union membership or some other personal characteristic. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process

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